Shipping policy

Standard Shipping

• Processing Time: All standard, non-custom orders are processed and shipped within 7 business days from the date of purchase.
• Shipping Methods: We use DHL and FedEx to ensure your products arrive safely and on time. Once your order has been shipped, you will receive a confirmation email with tracking information.
• Delivery Time: Delivery times may vary based on your location. Typically, orders within the country are delivered within 3-7 business days after shipping, while international orders may take longer.

Custom Orders

• Processing Time: Custom orders require additional time to create and process. The estimated processing and shipping time for custom orders will be communicated to you at the time of order placement.
• Communication: We will keep you informed about the status of your custom order throughout the process. You will receive updates on the estimated completion and shipping dates.
• Shipping Methods: Custom orders will be shipped using DHL or FedEx. You will receive tracking information once your custom order has been shipped.

General Information

• Order Tracking: You will receive an email with tracking information once your order has been shipped. You can track your order using the provided tracking number.
• Shipping Charges: Shipping charges will be calculated and displayed at checkout based on your location and the weight of your order.
• Delays: In the event of any unforeseen delays, we will notify you promptly and provide an updated shipping timeline.

We strive to provide the best service and ensure your products reach you in perfect condition. If you have any questions or concerns about your order, please contact our customer service team.

Thank you for supporting our initiative and the skilled artisans behind every product.